Shipment for Technical Assistance

FISCAL PROCEDURES FOR ISSUING NFe:

The invoice must be issued with the Nature of Operation "Shipment for Repair."
The CFOP should be: 5.915 (within the State) or 6.915 (out of State).
ICMS and IPI taxes should not be highlighted.
In the Complementary Information field of your invoice:
A) Provide the contact details of the person responsible for sending the material, including email and phone number.
B) Indicate the legal basis from the state of origin regarding the operation. For clients located in the state of SP, use: Non-Incidence of ICMS according to Art. 7th, Clause IX of RICMS/SP, Decree 45.490/00, and CAT Ordinance 92/2001.
C) Inform the purchase invoice number of ACR (material origin).
Sending the XML file and DANFE to the email: nfe@acr1.com.br is mandatory.
The invoice must include Freight CIF, borne by the issuer – Type 0.
The CST Origin must be informed according to the purchase invoice: National Product 0.XX / Imported Product 2.XX.
Invoices issued outside the month of competence will be rejected, except those issued on the penultimate or last day of the month, considering their subsequent receipt within 5 calendar days of the following month.
Use the product description and NCM (Mercosur Common Nomenclature) classification according to the purchase invoice.

PRODUCT	NCM
Anemometer	9015.80.90
Reverse Alarm	8512.30.00
Anti-Collision Radar for Overhead Crane	8431.49.10
Anti-Collision Radar for Vehicle	8512.30.00
Battery	8507.50.90
Pushbutton / Joystick	8536.50.90
Bracelet for IPAS Pedestrian TAG	6307.90.90
Connection Cables	8544.42.00
Cameras	8525.80.19
Battery Charger	8504.40.10
Load Cell / Weighing System	9031.80.60
Electronic Dynamometer	9031.80.11
Digital Video Recorder	8521.90.90
Work Headlight	8512.20.11
IPAS Intelligent Proximity Alert System	8531.10.90
ACR Hydraulic Interface Kit	8481.20.90
Load Limiter	8431.49.10
Monitors	8528.59.20
ACR Electrical Interface Panel	8537.10.90
Spare Parts for Radio Control	8529.90.90
Complete Radio Control	8526.92.00
Radio Control Receiver	8529.90.90
Signaler / Siren / Traffic Light	8531.80.00
Fatigue Monitoring System	8543.70.99
Radio Control Transmitter	8529.90.90

NOTES ISSUED IN NON-COMPLIANCE WITH THE PROCEDURES MENTIONED ABOVE WILL BE REJECTED UNTIL REGULARIZATION.

ADDRESS FOR DELIVERY:

Corporate Name: ACR SAFETY ON LIFTING AND HANDLING LTDA.
Address: Rua Santos Dumont, 225 – Centro – São Bernardo do Campo/SP – ZIP: 09715-120
CNPJ: 04.632.102/0001-80
IE: 635.458.505.118

ACR SERVICE CONTACTS:
Aline Feitosa – +55 (11) 4121-7200 ext. 245 – Email: posvendas2@acr1.com.br
Post-Sales/Assistance WhatsApp – +55 (11) 98473-0026
Technical Support WhatsApp – +55 (11) 98852-4310 – Email: service@acr1.com.br
Vanderlei Roma – +55 (11) 4121-7200 Mobile: +55 (11) 91417-8764 – Email: suptecnico@acr1.com.br

FISCAL DEPARTMENT CONTACTS:
Thiago Araujo – +55 (11) 4121-7200 ext. 224 – Email: fiscal1@acr1.com.br
Gabryelle Barbosa – +55 (11) 4121-7200 ext. 223 – Email: fiscal2@acr1.com.br

IMPORTANT

Shipping/Returning Materials:
The shipping and return costs for materials (even under warranty) will be the customer's responsibility.
Materials sent with freight collect will not be accepted in our receiving department.

MAXIMUM RETURN DEADLINE:
After exceeding the 150-day period, the material will be returned by ACR, allowing 30 days for collection. According to SEFAZ regulations in each state, all materials must be returned within a maximum period of 180 days (except Mato Grosso within 60 days). If the return does not occur, the issuing company is subject to tax collection, including monetary updates and legal additions (fines and interest).

SHIPPING/RETURNING MATERIALS:
The number of items sent must match the items described on the invoice. Partial returns of invoices sent for repair are not performed. Therefore, we request sending one (1) piece of equipment per invoice.

GOODS RECEIPT:
The schedule for receiving materials is from Monday to Friday, from 08:10 am to 5:00 pm, with a break every day from 12:00 pm to 1:00 pm.

ESTIMATES:
For unapproved estimates, a mandatory charge equivalent to a minimum of 2 (two) hours will be applied due to the labor and/or technical analysis dedicated to the respective service order. The cost per hour is R$ 100.00.

RADIO CONTROL:
For radio controls, if possible, send the complete kit (transmitter and receiver).

TECHNICAL INFORMATION:
To optimize the response time for information regarding equipment delivered for maintenance, we request that you print and fill out the card available at this link along with the respective equipment or send the completed card with the information via email to after-sales.

Address

Rua Santos Dumont, 225 | Centro
09715-120 | São Bernardo do Campo – SP
PABX – (11) 4121-7200